Privacy Policy
Our promises
So you’re clued up, here’s why we need it and how we use it.
- The good bit
- Locked down
- No spam
- Just the essentials
How we use your name & contact details |
Why? |
Deliver your purchases to you |
We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!) |
Send you service messages by text, e-mail or through our app, such as order updates |
We’ve got to do this to perform our contract with you (so you can tell when your order is coming) |
Sending you information by email, SMS, or post, about our new products and services |
To keep you up to date. We only send this with your permission |
Fraud prevention and detection |
To prevent and detect fraud against either you or Moo – unfortunate, but absolutely essential |
How we use your payment information |
Why? |
Take payment, and give refunds |
We’ve got to do this to perform our contract with you — we’re not giving all our stuff away! |
Fraud prevention and detection |
To prevent and detect fraud against either you or Moo – unfortunate, but absolutely essential |
How we use your contact history |
Why? |
Provide customer service and support |
We’ve got to do this to perform our contract with you, after all, you expect the best service from us |
Train our staff |
So that, when you contact us, you get the best possible customer service |
How we use your purchase history and saved items |
Why? |
Sell you things |
We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it! |
Provide customer service and support, and handle returns |
We’ve got to do this to perform our contract with you |
Finding out what you, and other customers, like |
To ensure we are giving you what you want, and to stay ahead of the competition |
How we use information about your phone or laptop, and how you use our website and app |
Why? |
Improve our website and set default options for you (such as language and currency) |
To give you the best possible shopping experience |
Protect our website |
To prevent and detect fraud against either you or Moo – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data |
How we use information from accounts you link to us |
Why? |
To provide product recommendations |
So you can quickly spot things which take your fancy |
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
- Through your account settings
- By clicking on the ‘unsubscribe’ link in any email
- By contacting us on 0161 432 8808 or enquirises@moo-boutique.co.uk
- The right to be informed about how your personal information is being used (like this notice!)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office